Reviews

Top to Bottom Reno is FANTASTIC! Mr. Johnson, his son, and team are amazing. We had flooding in our kitchen down to our basement (all hardwood flooring). When I called Mr. Johnson he immediately answered and after what I’m sure was a long day, came to our house that same evening. He was knowledgeable about our flooding issue, the damage, the repair, and was also knowledgeable about the insurance/ claims process. Top to Bottom Reno was at our house the next morning and diligently worked to get all the work done in one day! They are honest, communicative, knowledgeable, hardworking, kind, professionals. Unexpected home repair is obviously very stressful, Top to Bottom helped to ease our worries. They were in constant contact throughout the process, we never had to track them down. I’ve rarely written reviews, but they deserve praise and recognition for their excellent hard work. We will be having them come back to complete the renovation once the insurance process is complete. They are great! Look no further.

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The technician was knowledgeable and friendly. Has an excellent work ethic.

Best service I have ever received. From day one they were so professional. Took. care of my damaged here at my home from the first day and until everything was dried. I will highly recommend this company. Thank you so much.

My washing machine leaked causing damage all the way to the basement. I called Top to Bottom Renovation and they were amazing! 1st – a human actually answered the phone when I called! 2nd They came out right away to assess the damage and get started with remediation. The entire team was professional and thorough. They kept me informed of what they were doing, helped me to understand the process, and patiently waited for authorization from my insurance company. I couldn’t have chosen anyone better to take care of my home! I highly recommend Fred and the team at Top to Bottom Renovation!

I recently worked with Top to Bottom Renovation Inc., and I can’t speak highly enough about their service. We had significant water damage in our basement due to a leak from our tankless hot water system. From the moment we reached out to Top to Bottom Renovation Inc., they handled the situation with professionalism and expertise. Their team was prompt, courteous, and knowledgeable. They assessed the damage thoroughly, provided a detailed plan for repairs, and kept us informed throughout the entire process. What impressed us most was their meticulous attention to detail and commitment to ensuring the job was done right.

I had an excellent experience with Top To Bottom Renovations. I had a flood from a broken water line on the second floor of my 3 story townhouse which flooded the entire first floor. The team arrived within 4 hours of contact to assess the damages and made arrangements for remediation. They also handled restoration. The team was thorough, responsive, and professional. I will definitely use their services on future incidents and projects.

Fred, Andre and the team at Top to Bottom showed up timely when our basement in West Friendship, MD flooded recently, and cleaned up the water and moved everything around for us to pull up carpet pads to dry out the floors. They were very helpful and Fred is extremely knowledgeable about the renovation business.

OUTSTANDING!!!! Just want to spread the word. Top to bottom renovation has been the most effective water restoration company I have dealt with in 2021 and now 2024. I hired a restoration company prior to Mr. Fred Johnson but they were not what they advertised. Thereafter, I had run into another unfortunate situation and decided to contact TTBR services and they immediately came to my rescue and was very knowledgeable, super professional, effective and friendly. Mr. Johnson arrived the next morning just as he promised before stopping by another customers home and assessed my situation with recommendations which save me hundreds of dollars if not more. His team arrived early. The young men showed up very well manner and respectfully on time and ready to work. Took no more than 45 mins, cleaned up and they were out. Mr. Johnson also give a discount considering I was a returning customer. This service is nothing but godly and professional. Will I use this service again and/or recommend to others? ABSOLUTELY

I have had nothing but a great experience with Top to Bottom. Fred and his team came in on an holiday and quickly addressed my water issues. They worked with me every step of the way and were totally transparent throughout the process. Would highly recommend them to anyone needing water mitigation or renovation services.

My basement was flooded and Andre and Nassan from Top to Bottom Renovation came in and save the day…they were professional, friendly and they went above and beyond to get my basement back to its original state ( clean and.dry)..awesome job guys I am very pleased with the work.

Great restoration company!!! This is an exceptionally professional, knowledgeable company. I was frantic and completely lost when my husband discovered that our basement was flooded. I called at lease six restoration companies. The average appointment was a week out or more. My insurance company told me to do everything to prevent further damage but they could not authorize a contractor payment until I was assigned an adjuster. I found this company on my insurance’s website and they were able to be at my house in a very short period of time. They came prepared and ready to work. Mr. Johnson told me exactly what to expect through the entire process from his company. I signed a contract to get the water extracted immediately. The insurance inspector came while this company was working on the first day. Mr. Johnson and the adjuster worked independently in harmony for each of their respective areas of expertise. I highly recommend this company. I can’t say enough about the high quality of service that was provided. All of the workers were professional and focused as well as easy to approach. The pink van showed intentional branding and purposeful direct advertising. All the Best. Mrs. M Upper Marlboro

Phenomenal! Top To Bottom is highly exceptional from the quality of work to professionalism. The water heater went up in my house and flooded the entire basement. I called the company, the first thing Mr. Fred did was walked me through the insurance process, as this was my first time dealing with a flood and filing an insurance claim, his assistance put me at ease. The team arrived at 1am for the water damage restoration. Mr. Fred and his son went above and beyond to make a difficult situation extremely easy. They were available and responsive with the insurance company requests and needs. The renovation for the basement took about 3 weeks as there were 4 rooms that needed to be restored. They were in consistent communication with me every step of the way either by phone or email. After every room was complete Mr. Freds son would come, review what the contractors completed to ensure we were satisfied with the job. You cant ask for better quality and professionalism. The basement looks better now than it did before the water damage. Again this company and works are Phenomenal! I will definitely refer there services to family and friends. Look out for the Pink van and Pink sheets!

helped work with me on fixing areas of my house that got flooded. Made sure everything got done in a timley manner and professional manner.

Fred and his team are top notch!

After experiencing lots of water damage in my house, from my master bathroom. I contacted Top to Bottom Renovation for water litigation service. Fred is who came out, he didnt take long at all. He expected my situation. Recommended and contactedM a plumber to come out. Explained the job in full details, what they (Top to Bottom)would do and the plumber. Doing the drying process Fred checked in to make sure the house was drying properly and talk about the next steps to getting renovation. All in all would recommend using.

Great team that does great work! Made the process as smooth as possible .

I had a big leak that unfortunately occurred on Christmas Day. I reached out to Fred from TopToBottom Renovation and got a response within the same day. The very next day, they immediately came out to start the restoration process. They were professional and respectful through the entire process. Would recommend again.

OUTSTANDING!!! Fred and his team were professional, prompt, responsive and went way above and beyond in the services they provided. I contacted them to assist with water damage from a pipe that burst. His team handled the cleanup and water mitigation flawlessly. He always stayed in communication and responded to my calls, texts and questions. A week later I had a leak at another property and Fred was my first call. He handled the 2nd house as well and even identified additional things that needed to be addressed with the furnace, roof and mold. I’d give 6 stars if possible. ****** Call Fred. He’ll get it done!

I had a great experience with this company. Professional and courteous staff. Great communication, and i knew just what to expect in terms of scheduling. They will not cut corners. Glad to have my kitchen and powder room back.

The service provided for cleaning up and restoring a room after a leak was very prompt and efficient. All the crew members were extremely responsive, accommodating, and gracious throughout the project. Would definitely use them again and recommend them to others.

Top To Bottom is highly exceptional on every level from the quality of work to professionalism. This was my first time dealing with a flood as well as filing an insurance claim. Fred not only walked me through the process but was always available to the insurance company for their requests and visits. Unfortunately, I was out of state during the critical moments of the renovation. But, Fred went above and beyond to make a complicated situation extremely easy. His communication was thorough and consistent; and, he took the lead with other contractors to ensure that the project remained on schedule. Most importantly, I was completely at ease given the care Fred and his team took with our home. And, our kitchen looks beautiful!!! We are so fortunate to have found Top To Bottom!

These folks are just AMAZING ! I called at 12:30 am when my septic had a back up and they were there and finished before 5 am ! Thank GOD they answered the phone call !

TTB took care of me after the sewage backed up in my basement. Nightmare situation that TTB squared away. They did not disappoint so I hired them for the follow on job of the rebuild. I highly recommend.

Called and came right over and took care of water damage and clean up. Very professional and high quality work!

I would like to say that Top to Bottom Renovations was very professional. The mitigation and restoration projects were long but everything went really well at the end. The team was very responsive and also did extra work to make certain we were satisfied. Thanks

I called a lot of local restoration companies and all required a fee to come out and perform an inspection due to it being close to closing time. So much for customer service, right!?! Nevertheless, Top to Bottom was able to come out on the same day and provide me with an inspection and discussed payment options based on the amount of my deductible with the insurance company. It turned out to be a very cost effective solution. The contract was easy to understand and the electronic payment process was seamless. The crew was extremely professional and willing to explain their processes as they performed their tasks. Overall, I received GREAT service and would consider providing their information to my family and friends network.

The recent rain storm we had in early Jul left our 1,200 square foot basement filled with water. Everything was soaked. We called Top To Bottom Renovation…

I can’t recommend this company highly enough! Imagine getting a call in the middle of the night and being told that a pipe burst and your basement is filled ankle-high with water. That’s what I was dealing with when I spoke to Fred at 4am. He immediately got a team out and they took care of the problem- getting up the water, cutting open the ceiling and the walls in several rooms. They took up the floor throughout the basement and installed heavy duty dryers. They came out everyday to assess the moisture level until everything was all dry. I was out of town while all of this was taking place, but Fred was very easy to work with and he called and/or texted me everyday! I didn’t get the chance to meet him until 3 weeks later when he came by to pick up the payment. A true professional, who’s company is licensed and bonded and my insurance company is very familiar with. Such a pleasure!

Kudos to Top to Bottom Renovation. They responded quickly to my call for water damage caused by a leaking dishwasher. Took care of dryIng out my floor and basement ceiling area where it leaked. My leaking dishwasher-inspired renovation turned out beautifully. I would highly recommend this business.

Top to Bottom Renovations owner Mr. Johnson and his son Andre allowed me to have some piece of mind during the 2021 Christmas holiday when I needed emergency services from my dishwasher flooding and damaged my basement. The water extraction services revealed a worse problem of pre-existing mold. Their efforts were greatly appreciated during the tight time constraints to schedule work during the unexpected and impeding Jan 2022 weather. Mr. Johnson and I thoroughly frequently communicated, and the timeliness of his responses were truly appreciated. The complete drywall removal and new installation were coordinated well. Thank you again for being available to provide your services during a very stressful time.

I am so pleased with the whole house paint and bathroom flooring job the company did for me. I didn’t have any prior references other than reviews and they are truly 5 Star. I got an estimate right away and that meant the world to me because I needed the work done right away. They squeezed my home into the schedule. They were easy to talk to no matter how minor it’s fixed to your satisfaction. Excellent communication made everything easy. I will use them again. Thanks

What I loved about this service is that they got it done right the first time. And the icing on the cake was the caring attention to detail and the professionalism. I would say this company is the “Doctor” of Water Damage Mitigation. And though I hope I never have another leak, I will keep their number on speed-dial.

The team is very professional. They cleaned up behind themselves. They gave me an overview of the work that was done. Im pleased with the services provided.

Wonderful service – were able to schedule the next day, over a weekend! Professional, prompt, and provided full information on the products used.

Had an unfortunate flood in my basement and immediately contacted Top to Bottom. Fred showed up in a very timely manner (on Sunday-Father’s day at that) . Top to Bottom did an amazing job removing the water and ensuring that there would be no mold damage. Thank you Top to Bottom for saving my basement and saving me from spending thousands on costly repairs. Highly recommended. Aaron Satisfied customer

Fred and his team did an amazing job with the water mitigation of my basement. I was TDY in Wisconsin at the time and found this business online and after reading the reviews, I contacted Fred and he took care of everything so I could concentrate on my work while away. The first day they came out and worked all the way until almost midnight pulling up infected material and setting up equipment to dry. They came back each day until the job was done and handled the invoice through my insurance so I didn’t have any additional work on my plate. Will definitely recommend them for any water mitigation service you need.

Excellent from start to finish, I will refer.

Top to Bottom did an excellent job removing mold, replacing drywall and painting ceiling in my garage that was damaged due to a roof leak. They not only fixed the spot in the ceiling, but they went above and beyond, and painted the entire garage making it look new again! They were very professional and always on time. I will definitely recommend them to anyone looking for a professional and thorough company.

I highly recommend Top To Bottom Renovation!! They showed up within a few hours after our washing machine leaked water on the second floor and went into the garage ceiling. They immediately started the drying process and finished replacing the drywall in the garage in less than a week!! Fast, efficient, professional and friendly!! Even my two year old son enjoyed seeing Andre every day he showed up!! Thanks again to them for all their help!!

Fredrick, the owner was very responsive and came out the same day to inspect the water damage. He explained the entire process. He started on the job the next morning. His workers cleaned and started drying my floors. After a few days of drying, he then repaired my drywall and replaced my flooring. He was very professional and answered every question throughout the process. I would definitely recommend his services to anyone.

Top to Bottom Renovations did and awesome and timely job on my house. Best in the business.

All workers are very professional and got the job done perfectly the first time !! I will definitely be using the services they provide again.

I will always use Top To Bottom Renovation INC for water restoration services, they are great at what they do. They finished the work in a timely manner with great customer service. Black owned and Family ran.

Top To Bottom Renovation did a great job extracting water and drying my home. I will defenitely use them again for any water restoration service.

Top To Bottom Renovation did a great job drying my home after I have a flood at my home, I would recommend them to any one interested in their services.

Great Company, would recommend.